SHIPPING & RETURNS
All products are shipped from within the EU. All shipping costs are calculated at checkout (before payment details) dependent on destination and weight. We do not ship to P.O. boxes. Orders are shipped 1-2 working days following the day the order was placed.
DPD GROUND
We ship to the following countries using DPD ground: Bulgaria, Croatia, Czechia, Greece, Hungary, Poland, Romania, Slovakia, Slovenia.
Shipping rates for orders over 3kg are automatically calculated at checkout.
Country
Up to 3kg
Shipping Times
Bulgaria
EUR 4.00
next day
Greece, Romania
EUR 6.00
2-3 days
Croatia, Czechia, Hungary, Poland, Slovakia, Slovenia
EUR 7.50
2-4 days
NOTE
Free shipping on all Bulgarian orders over 75 EUR and all Greek orders over 100 EUR. Automatically applied at checkout.
Ship directly to your local DPD office in the following countries: Bulgaria (Speedy), Greece (ACS), Germany, and Austria (DPD Pickup parcelshop).
DHL Economy (Ground)
We ship to the following countries using DHL Economy: Austria, Belgium, Croatia, Czechia, Denmark, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden.
Country
from 1kg
Shipping Times
Austria, Belgium, Croatia, Czechia, Denmark, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden
from EUR 20.00
3-5 days
DHL Economy Select shipping prices are calculated at checkout.
DHL EXPRESS (Air)
We ship to the following countries using DHL Express: Austria, Belgium, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Latvia, Lithuania, Luxembourg, Kuwait, Malta, Netherlands, Poland, Portugal, Romania Slovakia, Slovenia, Spain, Sweden.
All DHL Express shipping prices are calculated at checkout.
Country
Weight
Shipping Times
Austria, Belgium, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
calculated at checkout
2-5 days
NOTE
All orders to countries outside of the European Union are shipped on DDU (Delivery Duty Unpaid) basis. The recipient may be liable for any customs fees and local sales tax. We are regrettably unable to confirm the exact amount of these and we suggest you contact your local customs office.
ORDER TRACKING
Once we dispatch your order, you will automatically receive an email confirmation including a tracking number to easily track your shipment.
If you have any questions about your order please contact our customer support via email at support@undonestore.com.
RETURNS
All sales on undonestore.com are final. We do not accept returns or exchanges on opened or used products, for the general reason of dissatisfaction or any other reason.
All ingredients are disclosed on each product page. Please check the listing before purchasing any products, as we cannot allow returns or refunds after they have been opened. Please check your purchase before opening or using the products to ensure you have the product you ordered. We encourage you to contact us for product recommendations based on your individual needs.
If you believe your product is defective or has been damaged, please email us at support@undonestore.com. We will replace any damaged or defective items within 14 days of delivery. No exchanges will be granted following the 14 days after delivery.